Terms of Service

For the purposes of these Terms, the following definitions apply:

• "Platform" means the PrintExchange.eu website, application, and related services operated by PrintExchange.eu B.V..
• "Buyer" (also "Agency" or "Customer") means a business entity that posts print inquiries and purchases print services through the Platform.
• "Vendor" (also "Print Service Provider" or "Partner") means a verified business entity that submits bids and fulfils print orders through the Platform.
• "Inquiry" means a Buyer's posted specification for a print job, including material, dimensions, quantity, finishing, and delivery requirements.
• "Bid" means a Vendor's commercial offer submitted in response to an Inquiry.
• "Order" means a confirmed transaction resulting from a Buyer awarding a Bid.
• "Escrow" means the secure payment holding mechanism administered through Stripe on behalf of the Platform.
• "EU VAT" means Value Added Tax as defined by EU Directive 2006/112/EC and applicable national legislation.

PrintExchange.eu is a technology intermediary platform only. We facilitate commercial connections between Buyers and Vendors but are not a party to the underlying print services contract formed between them.

Specifically, PrintExchange.eu:

• Is not a manufacturer, printer, or print service provider. We do not own, operate, or control any printing equipment or production facility.
• Does not produce, inspect, or ship any printed materials. All production obligations rest solely with the Vendor.
• Does not guarantee the accuracy, quality, timeliness, or fitness of any print output. Quality obligations are defined under Section 5.
• Acts as a limited commercial agent solely for the purpose of collecting and disbursing Escrow payments via Stripe.
• Charges a platform success fee of 10% of the Order value (inclusive of shipping) upon successful completion of a job.

The contractual relationship for print services is formed exclusively between the Buyer and the Vendor. By using the Platform, both parties acknowledge and accept this intermediary structure.

Access to the Platform is restricted to legal business entities. By registering, you represent and warrant that:

• You are a duly registered business entity (sole trader, limited company, or equivalent) with a valid business registration number.
• Vendors must hold a valid EU VAT number, which will be verified against the EU VIES system at registration. Non-EU vendors must provide equivalent proof of business registration and undergo manual review.
• You have full authority to enter into a binding agreement on behalf of your organisation.
• You will provide accurate, current, and complete registration information and update it promptly when it changes.
• You will not create multiple accounts or share your account credentials with third parties.

The Platform reserves the right to reject any application or suspend any account that does not meet these eligibility requirements.

By using the Platform as a Buyer, you agree to the following:

4.1 Print-Ready Files

The Buyer is solely responsible for providing print-ready artwork files. This includes but is not limited to:

• Correct resolution (minimum 100 dpi at final output size for LFP; 300 dpi for near-view materials).
• Colour profile set to CMYK or as otherwise specified in the Inquiry; Pantone spot colours must be declared.
• Files must include bleed of at least 5mm on all sides unless otherwise agreed.
• Accepted formats: PDF/X-1a, PDF/X-4, TIFF, or as accepted by the awarded Vendor.
• All fonts must be embedded or outlined.

⚠ Disclaimer: The Platform's automated pre-flight tool performs a best-effort technical check and is not a substitute for professional artwork preparation. PrintExchange.eu assumes no liability for print defects arising from incorrect or non-print-ready files supplied by the Buyer.

4.2 Proof Approval

Upon receipt of a digital proof from the Vendor, the Buyer must review and approve or request changes within 48 hours. Failure to respond within this period will be treated as tacit approval and the Vendor may proceed to production.

4.3 Payment Obligations

The Buyer must fund the Escrow account within 24 hours of awarding a Bid. If payment is not received within this period, the Platform reserves the right to cancel the award and re-open the Inquiry.

4.4 Delivery Confirmation

The Buyer must confirm receipt of the order within 5 business days of the tracked delivery date. Failure to confirm or raise a dispute within this period will result in automatic Escrow release to the Vendor.

By using the Platform as a Vendor, you agree to the following:

5.1 Print Quality

The Vendor is solely responsible for the quality of the finished print output. This includes:

• Colour accuracy conforming to ISO 12647-7 (digital proofing standard for LFP) or as agreed in the job specification.
• Material conforming exactly to the specification declared in the accepted Bid (weight, finish, substrate type).
• Proper finishing, trimming, lamination, and packaging as specified in the Inquiry.
• Professional packaging to prevent damage in transit.

5.2 Delivery

Vendors must ship orders within the production timeline declared in their Bid and provide tracking information via the Platform within 24 hours of dispatch. White-label shipping must be strictly observed when the Buyer has selected this option.

5.3 VAT Registration

Vendors must maintain a valid EU VAT registration for the duration of their membership. Any change in VAT status must be reported to the Platform within 5 business days.

5.4 Verified Network Standards

Vendors acknowledge that their quality performance is rated by Buyers after each completed order. Sustained low ratings (below 3.0/5.0 average) may result in account suspension or removal from the verified network.

Bids submitted through the Platform are binding commercial offers. By submitting a Bid, the Vendor commits to fulfilling the Order at the quoted price, material, and timeline if awarded.

• Bids remain open until the Inquiry deadline or until the Buyer makes an award decision, whichever occurs first.
• Once a Buyer awards a Bid, both parties enter into a binding print services agreement. Withdrawal after award is subject to a cancellation fee equal to 5% of the Order value.
• The Platform does not guarantee a minimum number of Bids for any Inquiry.
• Collusion, bid rigging, or submission of shill bids is strictly prohibited and will result in immediate account termination.

All payments on the Platform are processed through Stripe, a third-party payment service provider. By using the Platform, you agree to Stripe's Services Agreement.

7.1 Escrow Flow

1. Upon job award, the Buyer funds the full Order amount into Escrow.
2. Funds are held securely and are not accessible to the Vendor during production.
3. Upon Buyer confirmation of delivery (or automatic release after 5 business days), the Platform releases payment to the Vendor minus the Platform success fee.
4. In the event of a dispute, Escrow funds are frozen pending resolution under Section 9.

7.2 Platform Fee

A success fee of 10% of the total Order value (base price + shipping) is deducted from the Vendor's payment upon Escrow release. This fee is non-refundable except in cases of platform-acknowledged Vendor fault.

7.3 Refunds & Chargebacks

Refunds are issued solely through the Platform's dispute resolution process (Section 9). Buyers must not initiate chargebacks directly with their card provider without first exhausting the Platform's dispute process. Unjustified chargebacks may result in account suspension.

7.4 Currency

All transactions on the Platform are conducted in Euro (EUR). Currency conversion costs, if applicable, are borne by the respective party.

8.1 B2B Platform

PrintExchange.eu is a strictly business-to-business (B2B) marketplace. Consumer (B2C) use is not permitted. All registered users must hold a valid business registration and, where applicable, a VAT identification number.

8.2 Reverse Charge for Cross-Border EU Transactions

In accordance with EU VAT Directive 2006/112/EC, Articles 44 and 196, the reverse charge mechanism applies to all cross-border B2B supply of services within the European Union where:

• The Vendor and the Buyer are established in different EU Member States.
• Both parties hold a valid VAT identification number registered in their respective Member States.
• Both VAT numbers are verified via the EU VIES system at the time of registration.

In such cases, invoices are issued with 0% VAT and bear the annotation: "Reverse charge — Article 44 of Directive 2006/112/EC applies. VAT to be accounted for by the recipient."

The Buyer (as the recipient of the service) is solely responsible for self-assessing and remitting the applicable VAT to their local tax authority.

8.3 Domestic Transactions

Where the Vendor and Buyer are established in the same EU Member State, the applicable domestic VAT rate will be applied and displayed on the invoice. The Vendor is responsible for remitting this VAT to the relevant tax authority.

8.4 Non-EU Vendors

Non-EU Vendors must provide equivalent proof of business registration and tax compliance. Applicable VAT or withholding tax obligations for cross-border services into the EU are the sole responsibility of the Vendor and Buyer respectively, pursuant to their local legislation.

8.5 VAT Invoices

The Platform generates automated VAT-compliant invoices for every completed Order. These invoices comply with the requirements of EU Directive 2006/112/EC, Article 226. Both parties are responsible for retaining these invoices for a minimum of 10 years in accordance with applicable national tax legislation.

8.6 No Tax Advice

Nothing in these Terms constitutes tax advice. Parties are strongly advised to consult a qualified tax advisor regarding their specific VAT obligations. PrintExchange.eu accepts no liability for any tax assessments, penalties, or interest arising from a party's failure to comply with their VAT obligations.

All disputes arising from Orders must be raised through the Platform's internal dispute resolution process. The Platform acts as a neutral arbitrator and its decisions regarding Escrow release are final and binding.

9.1 Raising a Dispute

• Disputes must be raised within 5 business days of the tracked delivery date.
• The disputing party must submit written evidence including photographs, file comparison data, or other relevant documentation.
• Disputes based solely on subjective preference (e.g., colour perception without a calibrated proof reference) will not be upheld.

9.2 Arbitration Process

1. Upon dispute submission, Escrow is immediately frozen.
2. The Platform notifies both parties and requests their respective submissions within 48 hours.
3. The Platform's mediation team reviews all evidence and issues a binding determination within 5 business days.
4. Possible outcomes: full Escrow release to Vendor, full refund to Buyer, partial split, or reprint order.

9.3 Escalation

If either party disputes the Platform's arbitration outcome, they may escalate the matter to formal legal proceedings under the governing law in Section 13. The Platform's arbitration determination shall be admissible as evidence in any subsequent legal proceedings.

9.4 Platform's Arbitration Fee

Disputes determined to be frivolous or in bad faith may incur an arbitration processing fee of up to €150, charged to the initiating party.

All artwork, design files, and creative assets uploaded by a Buyer remain the exclusive intellectual property of the Buyer or their licensors. The Buyer grants the Vendor a limited, non-exclusive, non-transferable licence to use these assets solely for the purpose of fulfilling the specific Order.

Vendors must not reproduce, distribute, display, or use Buyer artwork for any purpose other than fulfilling the awarded Order. Breach of this provision entitles the Buyer to seek injunctive relief and damages.

The Platform's branding, technology, and proprietary content are the exclusive property of PrintExchange.eu B.V. and may not be copied, distributed, or reverse-engineered without written consent.

To the fullest extent permitted by applicable law:

• PrintExchange.eu's total aggregate liability to any party for any claim arising from or related to use of the Platform shall not exceed the total platform fees paid by that party in the 12 months preceding the claim.
• The Platform is not liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, loss of business, or reputational damage.
• The Platform is not liable for print defects, colour inaccuracies, material errors, or delivery failures. These liabilities rest exclusively with the Vendor.
• The Platform is not liable for artwork errors, incorrect specifications, or copyright infringement by the Buyer.
• The Platform is not liable for the insolvency or fraudulent conduct of any Buyer or Vendor, provided the Platform has not been negligent in its verification processes.

Either party may terminate their account at any time by providing written notice to the Platform. Active Orders in progress must be resolved before termination takes effect.

The Platform reserves the right to suspend or terminate any account, with immediate effect and without prior notice, in cases of:

• Breach of these Terms of Service.
• Fraudulent, deceptive, or illegal activity.
• Sustained quality failures (Vendors) or repeated bad-faith disputes (Buyers).
• Failure to maintain valid VAT registration (Vendors).
• Any conduct that damages the reputation or integrity of the PrintExchange.eu network.

Upon termination, all pending Escrow funds will be handled in accordance with the outcome of any active disputes under Section 9.

These Terms of Service are governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law principles, and in compliance with applicable EU law.

Any dispute not resolved through the Platform's arbitration process (Section 9) shall be subject to the exclusive jurisdiction of the competent courts of Amsterdam, the Netherlands.

Nothing in this clause limits the rights of consumers under applicable mandatory EU consumer protection law (noting that this Platform is strictly B2B and consumer rights directives do not apply to registered business users).

PrintExchange.eu reserves the right to update or modify these Terms at any time. We will provide at least 14 days' advance notice of material changes via email to your registered address and a prominent notice on the Platform.

Continued use of the Platform after the effective date of updated Terms constitutes acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and notify us to close your account.

For legal enquiries regarding these Terms, please contact:

These Terms of Service were last reviewed and approved by the management of PrintExchange.eu B.V. on 8 May 2026.